YOUR QUESTIONS OUR ANSWERS
What experience should I have to go on a hiking trip ?
In order to enjoy a trekking trip full time, you should have a minimum physical and mental level. Thanks to this, we can avoid situations of misfortune for ourselves and for the group.
In any case, in each of our trips it is explained the physical requirements necessary to be able to face the adventure in all serenity.
I have never hiked before. Will I be able to follow the group ?
That's why we design trips in small groups, so that we can easily adapt to individual needs. Some days you may want to take a cab to avoid the uphill or downhill part. Each evening, the mountain guide will explain in great detail how the next day of your adventure will unfold (distance, elevation gain, duration...).
Is it safe to travel by foot ?
In every mountain trip you will be guided by a UIMLA certified mountain leader. They provide you the highest standards in safety terms. While it is impossible to reduce risk to zero, our guides maximize their resources to increase enjoyment and minimize the risk.
What is the current group size ?
The group size is small, usually between 2 and 12 people—so we can offer you high quality service and attention.
What is the minimum age for children ?
It always depends on the characteristics of the activity, both physically and mentally, but multi-day mountain experiences are recommended for children over 12.
Do I have to carry everything on my backpack ?
We provide luggage transfers on some treks to give you extra comfort. Basically all our treks are designed to be self-sufficient, which means that everyone carries their own belongings throughout the trip.
We suggest you send us a request with your priorities and depending on the trip, we will do our best to fulfill your wishes.
What is included in the trip ?
You can find this information in the activity description. In general, everything is included except transportation, food, lodging and travel insurance.
You can contact us to request special services. For example, for the wilderness treks you can choose the "full meal" option, which includes 3 light ecological and high nutritional quality meals, adapted to the activity.
What equipment is needed ?
Equipment varies depending on terrain conditions, microclimate, trip length and trip type.
We will send you a detailed equipment list for each activity once you have made your reservation.
What about the weather ?
Our guides observe and manage the weather conditions, before, after and during the activity to obtain the best possible choices.
➟ What are the payment terms ?
Once we have checked availability, then concluded the details of your trip with dates and cost, we will make a provisional reservation. Then, to confirm your activity we will ask you for a deposit.
The remaining balance of the stay must be paid 1 month before the departure. We will contact you at that time to let you know.
Furthermore, if you book less than 4 weeks before departure, full payment must be made at the time of booking.
3 weeks before the trip we will inform you of the number of participants. If the number of participants is lower than the number required for the trip, we will reassess the price. In case of disagreement about the price, we will refund the participants.
➟ Cancellation by the participant
Whatever the reason, he/she must notify the Guide immediately and confirm the cancellation in writing. The Guide will refund the full price of the trip minus the following cancellation fee (per person):
TIME OF CANCELLATION - CHARGES
More than 30 days before departure Any charge
From 29 to 15 days before departure 30% of the trip price
From 14 to 7 days before departure 50% of the trip price
Less than 7 days before departure 100% of the trip price
➟ Cancellation by COVID
If once the reservation is made, due to the context of the COVID of the area where the activity takes place, it is not possible to carry out the activity, the total amount of the activity will be refunded to the participants and/or you will be offered other dates to carry it out at another time.
➟ Cancellation by the Guides
If it turns out that the guide(s) are not available for the trip due to force majeure, The Guide will refund you the total amount of the activity.